At Carpenters we help thousands of injured people every year. We help them get the right treatment and rehabilitation, the right compensation they are justly entitled to and we try and help them achieve peace of mind by ensuring we take the stress out of the claims process for them.
We understand that no two cases are ever the same, that's why we offer a flexible solution to our customers, with everything they may need for their individual claim. We are dedicated to providing help to every customer and we pride ourselves on delivering a first class customer experience.
But don't take our word for it, see what some of our customers have to say: (quotes taken from independent, anonymous google reviews)
I’ve been meaning to get in contact for a while. My reason for getting in touch is to say that Paul Bromley was great to deal with; responsive, articulate and polite. People generally are very quick to complain about poor service and I think it’s only fair to feed back when there’s something positive to say.
Cannot find enough superlatives to describe your help and friendship throughout the case and the rest of your team as well.
This is just a quick email to thank you for all of your hard work in handling my case. I think your knowledge and dedication to your job really shows through and it’s just a shame there aren’t more people in the world with your work ethic
I was involved in an RTA after being hit from behind. I went with Carpenters via my insurer and have been perfectly happy with them. They kept me informed at all times and the communication was great. The other party offered a lower settlement and Carpenters quite rightly advised me to reject this plus a further 3 more offers until we all finally agreed on a settlement.
I was provided with fantastic service following my car accident in June. My claim handler sorted everything out for me and was always at the end of an email to help and support if it was needed. It took a very long time for it all to go through but my claim handler ensured I knew what was happening all the way through and kept me informed by email throughout. The case is finished now but I was very well looked after. Thank you.
I found them very helpful, they advised me every step of the way with my claim, and followed through after appointments. I felt confident with them and felt satisfied with the settlement they obtained for me.
Fantastic to deal with. Had a great service from start to finish with regular contact through email, phone and post. The whole process was very simple, easy and I was very happy with the outcome. They arranged for me to see a physio and I received compensation from 3rd party from an RTA within a couple of months.