0844 249 3844*

*please note that calls to 0844 numbers are not free

*please note that calls to 0844 numbers are not free

Richard Norbury

Richard Norbury, Head of Quality Assurance

Richard joined Carpenters in July 2016 as Head of Quality Assurance. With over 30 years of experience in motor claims, he has held senior management positions with several insurers and service providers to the motor claims sector.

Richard is responsible for the continual monitoring and improvement of the quality assurance function, to ensure Carpenters clients and their customers continue to receive the highest of service standards.


© 2017 Carpenters. All rights reserved.
Partners: John Carpenter, Donna Scully


Carpenters Limited is registered in England and Wales under company number 06532413. The registered office is Leonard House, Scotts Quays, Birkenhead, Wirral, CH41 1FB. Carpenters Limited is authorised and regulated by the Solicitors Regulation Authority under number 625845 and the Financial Conduct Authority under number 755996.

*Please note that calls to numbers pre-fixed 0844 are not free - for BT residential customers the cost is no more than 7p per minute plus a 15.97p set-up fee (@June 2015). The cost for non-BT phone lines may be different. Please check the BT price list for charges to other 0844 numbers as charges vary depending on the three digits following 0844. Calls to 0800, 0808 and 0500 numbers are free if made from a UK landline. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.