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Carpenters News - 2016


Modern Claims Magazine 'Sustainability: Forging the future of claims'

Posted 09 December 2016 by Donna Scully

The Modern Claims Magazine special coverage of 'Sustainability: Forging the future of claims' is a feature sponsored by Carpenters with editorial contributions from Rob Cummings - ABI, Rob Smale - Ageas, Nigel Teasdale - DWF, Martin Milliner - LV, David Hertzell - Chair of the Insurance Fraud Taskforce and Andy Thornley - BIBA.

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Carpenters Response on the opening of the MoJ Consultation

Posted 17 November 2016 by Donna Scully

It is our view that the Government is embarking on a potentially disastrous course, littered with dangers and potential pitfalls. We have consistently pointed out the ‘unintended consequences’ since the reforms were announced in 2015. The proposed reforms are short-sighted, unfair and may have the opposite effect. Previous reforms such as LASPO, have demonstrated that ill-considered and predominantly one-sided agendas do not achieve their objectives.....

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Let's Combat the Culture of Fraud, but Retain Justice

Posted 11 November 2016 by Donna Scully

Winter is coming. I’m not referring to the television series Game of Thrones or even the change of seasons. I am talking about my growing sense of foreboding as it becomes clear that the Government’s proposals on personal injury may have been delayed, are not a ministerial priority, but are still very much coming.

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Insurance Times and Carpenters Fraud Roundtable

Posted 26 October 2016 by Eve Pybis

Carpenters together with Insurance Times hosted a roundtable discussion co-chaired by Carpenters partner Donna Scully attended by insurance claims chiefs, government officials and insurance trade bodies. Bringing all parties together to thrash out their expectations from the government’s whiplash reforms.

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What's Changed Post-Brexit?

Posted 25 October 2016 by Donna Scully

We may have had a referendum in June, not a general election. The political complexion of the government may have remained the same but after the tumultuous political events following the Brexit vote, a great deal has changed. It is of course very early days, but the new PM, Theresa May, has purposefully flung away her billing as the ‘continuity candidate’ that was so erroneously assigned to her during the Tory leadership contest.

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Talking after Whiplash Reforms is too late

Posted 14 October 2016 by Donna Scully

Winter is coming. I’m not referring to the television series Game of Thrones or even the change of seasons. I am talking about my growing sense of foreboding as we near publication of the Government’s proposals on personal injury. At a recent Insurance Times roundtable meeting it became abundantly clear that the scale of reform being prepared goes well beyond George Osborne’s headline statement last autumn.

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Responding to the story in today's Times regarding Osborne's proposed reforms, Donna Scully, Partner at Carpenters said

Posted 13 October 2016 by Donna Scully

Responding to the story in today's Times ('Osborne's reforms run into a brick wall'), Donna Scully, Partner at Carpenters said:

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Carpenters and Modern Claims Magazine Fraud Roundtable

Posted 16 August 2016 by Eve Pybis

Fraud has always been high on the agenda in the Claims industry, and now more than ever, with looming government reforms, innovations in technology, and a new generation of fraudsters, it is necessary for the sector to come together to tackle the issue.

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Donna Scully Interviews James Dalton, ABI

Posted 09 August 2016 by Donna Scully

Donna Scully, Partner at Carpenters interviews the Director of general Insurance Policy at the Association of British Insurers (ABI), to ask whether now is the time for true collaboration between insurers and claimant solicitors.

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McKenzie Lawyers, Anyone?

Posted 08 August 2016 by Donna Scully

I was reminded recently that the term ‘lawyer’ has no statutory or regulatory meaning in the UK. Unlike the unauthorised use of ‘solicitor’ or ‘barrister’ which is a criminal offence under the Legal Services Act 2007, the term ‘lawyer’ can be used by anyone claiming to offer “legal services”...

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The MoJ Proposed Whiplash Reforms - There is a better way

Posted 20 July 2016 by Donna Scully

The nation has understandably been gripped by the momentous political and economic events of the last few weeks: the referendum campaign, the Brexit result, resignations, the early economic fallout, political skulduggery and plots, leadership contests (some of which are still ongoing) and now a new Prime Minister...

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The CMC Review - No Silver Bullet

Posted 13 June 2016 by Donna Scully

Be bold and brave. You won’t find this in the official terms of reference. But this was the brief given to Carol Brady on her appointment to conduct a ‘fundamental review’ of the Claims Management Company (CMC) sector announced in the July 2015 Budget statement.

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Motor Insurance World - Claims Stream Keynote Address

Posted 25 May 2016 by Donna Scully

We don’t know yet whether the consultation [on the Government’s proposed whiplash measures] and accompanying impact assessment will come within days of the referendum or whether we will still have to wait several months. But whenever it does come, it will kick-off a process that will have major implications for the insurance and claims sector.

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Unintended Consequences

Posted 05 May 2016 by Donna Scully

If the government’s proposed whiplash reforms are implemented, we need to understand the potential hazardous legal landscape regarding carefully evaluating their likely impact on innocent accident victims, and the legal and insurance sectors.

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McKenzie Friends & CMC's

Posted 15 April 2016 by Insurance Times

Plans to raise the small claims court limit will leave many personal injury claimants without legal support and Government plans provide an opportunity for CMCs to provide unqualified ‘helpers’ in court

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The Small Claims Limit

Posted 26 February 2016 by Donna Scully

The proposed reforms will deal a devastating blow to them in my opinion. Only 'after' they pay their insurance and find themselves needing to make a genuine claim will they find out they have to do it on their own with no expert legal advice and assistance..

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Osborne's PI Reforms May Worsen Claims

Posted 19 January 2016 by Donna Scully

On 25 November Chancellor George Osborne in his Autumn Statement pledged to raise the small claims limit for personal injury (PI) claims to £5,000 and scrap general damages for ‘minor’ soft tissue injuries

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© 2017 Carpenters. All rights reserved.
Partners: John Carpenter, Donna Scully


Carpenters Limited is registered in England and Wales under company number 06532413. The registered office is Leonard House, Scotts Quays, Birkenhead, Wirral, CH41 1FB. Carpenters Limited is authorised and regulated by the Solicitors Regulation Authority under number 625845 and the Financial Conduct Authority under number 755996.

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