0844 249 3844

Please note that calls to numbers pre-fixed 0844 are not free*

N.B. calls to numbers pre-fixed 0844 are not free*

Claims Handling

Claims handling can be costly but we believe in not only helping drive down the cost of claims but also adding value to the process for our clients and their policyholders. Our total insurance claims management package is a white-labelled, end to end product for both insurers and brokers, tailored to their individual needs providing both AD and TP claims handling delivered to the highest standard.

Our in-house claims departments are able to deal with all fault and non-fault claims, including AD damage only and personal injury. Trained to the highest levels, our claims handlers are experienced in different areas of claims management, including third party intervention, credit hire, fraud and MOJ portal claims and we are experts in personal injury claims handling at all levels, value and complexities.

It’s our policy that claims handlers take ownership of claims, actioning from inception to conclusion and always in line with our insurance partners’ specifications and requirements. This service is complimented by access to real-time online MI and reports, delivering full transparency and the ability to view individual claims.

Insurers and brokers can select from a menu of services including:

  • Delegated authority
  • Third party intervention
  • Pro-active reserving and diary management
  • Full in-house treasury functions

© 2017 Carpenters. All rights reserved.
Directors: John Carpenter, Donna Scully


Carpenters is authorised and regulated by the Solicitors Regulations Authority under number 78452 www.sra.org.uk
and is authorised and regulated by the Financial Conduct Authority under number 589305 www.fca.org.uk

*Please note that calls to numbers pre-fixed 0844 are not free - for BT residential customers the cost is no more than 7p per minute plus a 15.97p set-up fee (@June 2015). The cost for non-BT phone lines may be different. Please check the BT price list for charges to other 0844 numbers as charges vary depending on the three digits following 0844. Calls to 0800, 0808 and 0500 numbers are free if made from a UK landline. Non-BT customers and mobile phone users should contact their service providers for information about the cost of calls.